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Common Questions

How do I manage or cancel my subscription?

All Vocleo subscriptions are billed and managed by Apple, not by us. Open the Settings app on your iPhone → tap your name at the top → Subscriptions → Vocleo. From there you can change plan or cancel. Cancelling stops future renewals; it does not refund the period you are currently in.

How do I request a refund?

Refunds are handled entirely by Apple. Visit reportaproblem.apple.com and sign in with your Apple ID, or find the purchase in your App Store purchase history. We have no visibility into, or control over, Apple’s refund decisions.

I’m on a free trial. When will I be charged?

The trial length is shown on the purchase screen before you confirm. Unless you cancel before it ends, the subscription converts to paid automatically. Vocleo can send you a reminder before that happens, but cancelling in time is your responsibility — see the section above for how.

What does Premium actually unlock?

Premium removes the daily limit on how many new words can enter your study plan. The free plan adds up to 5 new words per day. Reviewing words already in your plan is unlimited on the free plan and is never paywalled — once Vocleo has taken responsibility for scheduling a word, the reviews that maintain it stay available to you whether or not you subscribe.

I got a new phone. Where did my progress go?

Vocleo has no account system, so progress moves between devices only if you enabled the optional private iCloud backup in Settings → Privacy before switching. Without it, progress stays on the device where you studied, and deleting the app deletes it permanently. Either way, Settings → Privacy → Export lets you save a CSV copy of your word list at any time.

What does “Share Diagnostics & Analytics” do?

It’s an off-by-default toggle in Settings → Privacy. While off, no analytics events or crash reports leave your device. If you turn it on, Vocleo may use Firebase Analytics and Firebase Crashlytics to understand aggregate feature usage and diagnose crashes — never your vocabulary content, notes, or personal information. See the Privacy Policy for details.

How do I export or delete my data?

Open Settings → Privacy in the app. You can export your word list as a CSV file at any time, and you can permanently delete all locally stored progress, review history, and streak data with one tap. Deletion is immediate and cannot be undone.

I restored a purchase but Premium isn’t active.

Open the purchase screen in Vocleo and tap Restore Purchases, making sure you are signed in with the same Apple ID you originally bought with. If it still doesn’t unlock, email us with your Apple ID region and the approximate purchase date and we’ll help.

Notifications aren’t arriving.

Check Settings app → Notifications → Vocleo and confirm notifications are allowed, then check Settings → Reminders inside Vocleo. Reminders are scheduled entirely on your device, so they also require that Focus modes or Scheduled Summary aren’t holding them back.

Is Vocleo affiliated with IELTS?

No. IELTS is a registered trademark of the British Council, IDP: IELTS Australia Pty Ltd, and Cambridge University Press & Assessment. Vocleo is an independent study app and is not affiliated with, authorised by, or endorsed by any of those organisations. Vocleo is a study tool and does not predict or guarantee any band score.

Privacy and Terms

Vocleo has no accounts and shows no ads. Analytics and crash reporting are off by default and only run if you opt in. Read the full Privacy Policy and Terms of Service.

For privacy requests specifically — access, correction, deletion, or withdrawing consent — email mobifyappstudio@gmail.com or message us on WhatsApp, and we will respond within the timelines required by applicable law.